I like reading your blog and I religiously check your newsletter. I really liked this article and can relate to it. However from one of the experiences in my life I have realized that it is not always possible to follow this “no asshole” rule. What if the asshole is a co-worker and you cannot just up and leave the job because of other reasons ? There’s no way out and you are trapped with this person who is a huge drain on your energy and sanity.

Nice! Thanks for reading, June!

Hi Darius – Is there a way I can contact you privately? I’d like to ask you a question about your article on Medium.

I’m not saying you should dismiss customers who don’t like your product. For instance, if I sell a product that someone doesn’t like, I’m not going to say: “why didn’t you like it?” The customer has every right to write a bad review if they want. If you pay for something, you expect value in return. It looks like that CEO responded without thinking. That’s also rude. But shit happens.

Thanks for sharing that story! It shows that we shouldn’t be rude to rude people.